Trắc nghiệm Tiếng Anh Toeic – Mô tả: Nhân viên lễ tân khách sạn

Question 1: The hotel receptionist is ______ a guest at the front desk.

Question 2: She is smiling warmly as she ______ the new arrivals.

Question 3: The receptionist is using a computer to ______ the guest's reservation.

Question 4: He is handing a room ______ to a guest who has just checked in.

Question 5: The receptionist is answering a ______ call, likely from a guest or a potential booking.

Question 6: She is wearing a professional ______ which includes a name badge.

Question 7: The front desk area is tidy and ______ to create a good first impression.

Question 8: The receptionist is providing information about hotel ______ such as the restaurant and pool.

Question 9: He is processing a guest's ______ using a credit card machine.

Question 10: The receptionist needs to have excellent ______ skills to interact with diverse guests.

Question 11: She is looking at the computer ______ to find an available room.

Question 12: A guest is asking the receptionist for ______ to a local tourist attraction.

Question 13: The receptionist is responsible for managing guest ______ and departures.

Question 14: He is politely listening to a guest's ______ and trying to resolve it.

Question 15: The ______ at the reception desk is often the first point of contact for guests.

Question 16: She is typing information into the hotel's ______ system.

Question 17: Behind the receptionist, there are often ______ for room keys or mail.

Question 18: The receptionist must remain calm and ______ even during busy periods.

Question 19: He is offering to help a guest with their ______.

Question 20: The hotel ______ is typically located in the lobby of the hotel.

Question 21: She is providing a guest with a ______ of the local area.

Question 22: A key duty of a hotel receptionist is to provide excellent customer ______.

Question 23: He is confirming the guest's ______ of stay.

Question 24: The receptionist is making a note of a guest's ______ request, such as a wake-up call.

Question 25: She informs the guest about the hotel's ______ time.

Question 26: The receptionist's workspace includes a telephone, computer, and ______.

Question 27: He is handing a ______ to a guest who is departing.

Question 28: The ability to ______ is crucial for a hotel receptionist.

Question 29: She is ensuring all guest information is entered ______ into the system.

Question 30: The receptionist wishes the guest a pleasant ______ as they head to their room.